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Chatling is a personalized AI chatbot tool designed for businesses with the goal of reducing the volume of support requests by promptly and accurately addressing customer inquiries. By utilizing AI technology, Chatling educates its chatbots using the information found on a business’s website, documents, knowledge base, and resources. By doing so, the chatbot can enhance deflection and resolution rates by as much as 50%.
Chatling also provides effortless integration by incorporating data sources, customizing the chatbot to match the brand’s identity, embedding the trained chatbot on the website, and offering valuable insights into customer conversations. This tool is accessible round the clock and provides multilingual assistance, ultimately elevating customer satisfaction and engagement while alleviating the workload on the support team. The setup process is automatic and straightforward, eliminating the need for coding or manual triggers.
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