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The AI tool provided by Tekst AI aims to enhance customer service by utilizing tailor-made AI solutions to automate frequently encountered customer support problems. This tool incorporates various functionalities to improve efficiency, including ticket categorization, prioritization, and directing queries to the relevant agent or team. Additionally, it includes language and sentiment detection capabilities, seamless integration with popular CRMs, and automation of repetitive tasks to enhance the scalability and effectiveness of customer support. Furthermore, this AI tool offers the option to track and enhance performance through analytics and data-driven insights.
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